CrewLeadPro

Terms of Service

Last updated: June 16, 2026

These Terms of Service ("Terms") govern your access to and use of CrewLeadPro ("the Service", "we", "us", "our") provided by Bindingstone LLC. By creating an account, accessing the Service, or installing our beacon on a website you control, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Definitions

  • "Tenant": the legal entity or individual that holds an account.
  • "Authorized User": an individual the Tenant invites to use the Service under its account.
  • "Subscriber Data": any data the Tenant uploads, configures, or generates through the Service, including leads, visitor data, tracking IDs, and settings.
  • "End-Visitor": a third party who visits a website on which the Tenant has installed the CrewLeadPro beacon.

2. Account, eligibility, and security

You must be at least 18 years old and able to form a binding contract. You are responsible for safeguarding your password and for all activity that occurs under your account. You must notify us immediately of any unauthorized use. We strongly recommend enabling two-factor authentication.

3. Subscription, fees, and renewal

  • The Service is offered on a recurring monthly or annual subscription. Fees are charged in advance and are non-refundable except where required by law.
  • Subscriptions renew automatically until cancelled. You can cancel at any time from the in-app billing portal; cancellation takes effect at the end of the current billing period.
  • We may change pricing on 30 days' notice. Price changes apply at the start of your next renewal term.
  • If payment fails, we will retry several times. If payment remains unpaid for 14 days, we may suspend access.
  • You authorize us to charge the payment method on file via our payment processor (Stripe).

4. Acceptable use

You agree NOT to:

  • Use the Service to send unsolicited commercial messages (spam) or otherwise violate the CAN-SPAM Act, TCPA, GDPR, CASL, or any other applicable law.
  • Upload or transmit malicious code, viruses, worms, or anything designed to disrupt the Service.
  • Attempt to gain unauthorized access to the Service, other Tenants' data, or our infrastructure.
  • Reverse-engineer, decompile, or otherwise attempt to extract source code, except to the extent that law expressly permits.
  • Use the Service to collect data about individuals in ways that violate their privacy rights or any law - including, without limitation, installing the beacon on a website without legal authority over that website.
  • Resell, sublicense, or provide the Service to third parties without our written consent.
  • Use the Service for any purpose prohibited by United States, state, or local law.

We may suspend or terminate accounts that violate these terms, with notice where practicable.

5. SMS messaging terms

When you opt in to receive SMS messages from CrewLeadPro (e.g., new-lead alerts), the following apply:

  • Messages are transactional only. We do not send marketing campaigns or promotional broadcasts.
  • Message frequency varies based on lead volume. Typical accounts receive 1-30 messages per month.
  • Message and data rates may apply per your mobile carrier's plan.
  • You can opt out at any time by replying STOP to any message.
  • For help, reply HELP or email [email protected].
  • SMS consent is not a condition of using the Service - email notifications work without an SMS opt-in.

Full details on the SMS program, including carrier-compliance disclosures, are in our SMS Consent policy.

6. Subscriber Data and ownership

  • You retain all rights to your Subscriber Data. We do not claim ownership.
  • You grant us a limited license to host, store, process, and transmit Subscriber Data solely as needed to provide the Service.
  • You represent and warrant that you have all rights necessary to upload Subscriber Data and to collect data from End-Visitors via the beacon, including any required notices and consents under applicable privacy laws (GDPR, CCPA, ePrivacy Directive, etc.).
  • You will provide an appropriate privacy notice to End-Visitors disclosing the use of the beacon and any cookies it sets. A sample disclosure paragraph is available on request.

7. Confidentiality and security

We use commercially reasonable administrative, technical, and physical safeguards to protect Subscriber Data. Detailed measures are listed in our Privacy Policy. We will notify affected Tenants without undue delay if we learn of a security breach affecting their data, as required by law.

8. Service availability

We aim for 99.5% monthly uptime but do not guarantee uninterrupted service. We may perform scheduled maintenance with reasonable notice and emergency maintenance without notice. We are not liable for downtime caused by factors outside our reasonable control (e.g., upstream provider outages, internet routing failures, force majeure events).

9. Third-party services

The Service integrates with third-party services (DigitalOcean, SendGrid, Twilio, Stripe, Google, Cloudflare, and the marketing/analytics vendors you choose to configure). Your use of those services is governed by their own terms. We are not responsible for third-party services.

10. Intellectual property

The Service, including all software, design, copy, trademarks, and underlying technology, is owned by us and protected by intellectual-property law. We grant you a non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms. No other rights are granted.

Feedback you provide is not confidential; you grant us a royalty-free, perpetual license to use it to improve the Service.

11. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECT WILL BE CORRECTED. WE DO NOT WARRANT THAT NOTIFICATIONS WILL BE DELIVERED WITHIN ANY SPECIFIC TIME. YOU USE THE SERVICE AT YOUR OWN RISK.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100), WHICHEVER IS GREATER.

13. Indemnification

You will defend, indemnify, and hold harmless CrewLeadPro / Bindingstone LLC, its officers, employees, and agents from and against any third-party claims, losses, damages, liabilities, and expenses (including reasonable attorney fees) arising out of (a) your violation of these Terms, (b) your violation of any law or third-party right, or (c) your Subscriber Data or your use of the Service in breach of these Terms.

14. Termination

  • You may terminate by cancelling your subscription at any time.
  • We may terminate or suspend your access immediately if you materially breach these Terms or if continuing to provide the Service would expose us to legal risk.
  • Upon termination, your right to use the Service ceases. You may export your data for 30 days after termination by request to [email protected]. After that window, Subscriber Data may be deleted from active systems and from backups in the normal course.

15. Governing law and disputes

These Terms are governed by the laws of the State of Minnesota, United States, without regard to its conflict-of-laws principles. Exclusive jurisdiction and venue for any dispute will be the state or federal courts located in Carver County, Minnesota. You waive any objection to venue or jurisdiction. The parties agree to attempt to resolve disputes informally before filing suit.

16. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced at least 14 days in advance via email to active Tenants or a notice on the in-app dashboard. Continued use of the Service after the effective date constitutes acceptance.

17. Miscellaneous

  • If any provision is held unenforceable, the rest will remain in effect.
  • Our failure to enforce any right is not a waiver of that right.
  • You may not assign these Terms without our written consent; we may assign these Terms in connection with a merger, sale, or restructuring.
  • These Terms (together with our Privacy Policy and SMS Consent) are the entire agreement between you and us regarding the Service.

18. Contact

CrewLeadPro / Bindingstone LLC
Legal inquiries: [email protected]
General inquiries: [email protected]